Welcome to Catcher Pro Gear’s FAQ section! We’re here to help you with any questions about our championship-grade baseball and softball equipment, shipping policies, returns, and more. Below you’ll find answers to our most commonly asked questions.

Product Questions

What types of baseball and softball equipment do you carry?
We specialize in high-performance equipment including BBCOR baseball bats, fastpitch and slowpitch softball bats, gloves, catcher’s mitts, batting cages, balls, bases, field goods, and apparel. Our inventory focuses on tournament-ready gear from top brands like DeMarini and Louisville Slugger.
How do I choose the right bat for my needs?
Consider your league requirements (BBCOR for high school/college baseball, specific weight drops for softball), player size/strength, and preferred balance (end-loaded vs balanced). Our product descriptions include detailed specifications to help you make an informed decision.
Do you offer any warranty on your bats?
All our new bats come with the manufacturer’s warranty. Please check individual product pages for specific warranty details as they vary by brand and model.

Shipping & Delivery

What are my shipping options?
We offer two shipping methods:
– Standard Shipping ($12.95 via DHL/FedEx): 10-15 day delivery after processing (1-2 business days)
– Free Economy Shipping (orders over $50 via EMS): 15-25 day delivery after processing
How quickly will my order be processed?
All orders are processed within 1-2 business days. For fastest processing, order by 2PM CST on weekdays for potential same-day processing. Weekend orders ship Monday.
Do you ship internationally?
Yes! We ship to all 50 U.S. states, Canada, Mexico, European Union countries, Australia, New Zealand, Japan, and South Korea. Some remote regions may be excluded.
How is my equipment packaged for shipping?
We use pro-grade packaging: bats ship in protective tubes, gloves in form-keeping boxes. All items are stored in climate-controlled conditions before shipping and undergo quality inspection.

Returns & Exchanges

What is your return policy?
We offer 15-day returns on most items (excluding custom orders and used equipment). To initiate a return:
1. Email [email protected] for authorization
2. Repackage with original materials
3. Ship back within 7 days of authorization
4. Refund is processed upon receipt (minus original shipping costs)
What if my item arrives damaged?
Contact us immediately at [email protected] with photos of the damage. We’ll work quickly to resolve the issue, whether through replacement or refund.
Can I exchange an item for a different size/model?
Yes! Follow our standard return process and place a new order for the desired item. We recommend waiting until your return is processed to ensure availability.

Payment & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store your full payment details on our servers.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account lets you track orders, save preferences, and checkout faster in the future.

Customer Service

How can I contact customer service?
Email us anytime at [email protected]. While we don’t currently offer phone support, we typically respond to emails within 24 hours.
Where is Catcher Pro Gear located?
We’re based in St. Joseph, Missouri – the heart of American baseball country! Our warehouse address is 4770 Wilmar Farm Road, Saint Joseph, MO 64508.
Do you offer team or bulk discounts?
Yes! Contact us at [email protected] with details about your team or bulk order needs, and we’ll provide customized pricing options.

At Catcher Pro Gear, we’re committed to delivering more than just equipment – we deliver performance, confidence, and championship readiness right to your door. If you have any questions not covered here, don’t hesitate to reach out!