Privacy Policy

At Catcher Pro Gear, we take your privacy as seriously as we take your game. Just as we carefully select premium DeMarini and Louisville Slugger equipment for your championship performance, we’re equally committed to protecting your personal information with professional-grade security measures. This Privacy Policy explains how we collect, use, and safeguard your data when you visit catcherprogear.com or make purchases from our global store.

1. Information We Collect

To provide you with championship-level service, we collect the following types of information:

• Personal Information: When you make purchases (like BBCOR bats or team apparel), we collect your name, email address, shipping address, payment details, and phone number.
• Transaction Data: Details about your purchases (bat models, sizes, quantities) and payment methods (Visa, MasterCard, JCB, PayPal).
• Technical Information: IP address, browser type, device information, and pages visited—helping us improve your browsing experience.
• Communication Data: Emails sent to [email protected] regarding orders, returns, or product inquiries.

2. How We Use Your Information

We handle your data with the same precision as we inspect our tournament-ready equipment:

• Process orders for baseball/softball gear and arrange international shipping (excluding certain Asian/remote regions)
• Provide customer support for products like catcher’s mitts or batting cages
• Send order confirmations and shipping updates (with the same reliability as our expedited bat shipments)
• Improve our website and product offerings based on player preferences
• Prevent fraud with security measures matching our 256-bit SSL encryption
• Comply with legal obligations as a US-based business

3. Data Sharing & Disclosure

Like a well-executed double play, we only share data when necessary:

• Payment Processors: Secure partners like PayPal for transaction processing (we never store full payment details)
• Shipping Providers: Only necessary delivery information for your gear to reach you
• Legal Requirements: When required by law or to protect our business and customers
• Service Providers: Trusted companies assisting with website operations (under strict confidentiality)

We never sell your data to third-party marketers.

4. Data Storage & Security

We protect your information with the same dedication as we put into selecting premium baseball gloves:

• All transactions use military-grade 256-bit SSL encryption
• PCI-compliant payment processing (we don’t store full payment details on our servers)
• Secure servers located in the United States
• Regular security audits of our systems

5. Your Rights

You’re the MVP of your personal data:

• Access: Request details of personal data we hold
• Correction: Update inaccurate information (like shipping addresses for team orders)
• Deletion: Request removal of personal data (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing communications

To exercise these rights, contact us at [email protected] (response within 24 hours).

6. Cookies & Tracking Technologies

Like breaking in a new glove, we use cookies to improve your experience:

• Essential Cookies: Required for shopping cart and checkout functionality
• Performance Cookies: Help us improve site speed and navigation
• Analytics Cookies: Understand how players browse our bat collections

You can manage cookie preferences through your browser settings.

7. International Data Transfers

As a global retailer (serving most regions except certain Asian/remote areas), data may be transferred internationally but always protected with appropriate safeguards.

8. Policy Updates

We may update this policy as our business evolves—check back periodically for changes. Continued use of our site constitutes acceptance of updates.

Thank you for trusting Catcher Pro Gear with your equipment needs and personal data—we treat both with championship-level care.