At Catcher Pro Gear, we stand behind our premium baseball and softball equipment just like we stand behind the plate. If your gear doesn’t meet your championship standards, our hassle-free returns process will have you back in the game quickly.

Key Returns Information:

  • Return Window: 15 days from delivery date
  • Condition: Items must be unused, in original packaging with tags attached
  • Non-Returnable: Used equipment, specially ordered items, and clearance apparel marked “Apparel Closeout”

Our Returns Process (Double Play Simple)

Step 1: Initiate Your Return

Email our customer service team at [email protected] within 15 days of receiving your order. Include:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer exchange or refund

Return Request Template:

Subject: Return Request – Order #[Your Order Number]

Body:
Dear Catcher Pro Gear Team,

I would like to request a return/exchange for my recent order (#[Order Number]).

Item(s) for return: [Product Name, Model, Size] Reason: [Please specify] Preference: [Refund / Exchange for (specify product if exchanging)]
Please advise next steps.

Sincerely,
[Your Full Name] [Your Contact Information]

Step 2: Receive Return Authorization

Our team will respond within 24 hours with:

  • Return authorization number
  • Shipping instructions
  • Prepaid return label (for defective items)

Step 3: Ship Your Return

Package items securely in original packaging with all tags attached. Include the original packing slip or a copy of your order confirmation. Ship to:

Catcher Pro Gear Returns
4770 Wilmar Farm Road
SAINT JOSEPH, US 64508

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return:

  • Refunds: Processed within 3-5 business days to your original payment method (Visa, MasterCard, JCB, PayPal)
  • Exchanges: Shipped via your original shipping method within 2 business days of approval

You’ll receive email confirmation when your refund is issued. Note that shipping fees are non-refundable unless the return is due to our error.

Special Considerations

Non-Returnable Items

To protect all players’ safety and hygiene, we cannot accept returns on:

  • Used baseball/softball equipment (bats, gloves, catcher’s mitts)
  • Opened packages of baseballs/softballs
  • Apparel marked “Apparel Closeout”
  • Custom or specially ordered items

Defective Equipment

If you receive defective gear (like a cracked bat or flawed glove), contact us immediately at [email protected]. We’ll provide a prepaid return label and expedite your replacement.

International Returns

For customers outside the U.S.:

  • Return shipping costs are the customer’s responsibility
  • Mark the package as “Returned Goods” to avoid customs fees
  • Refunds will be issued in USD and may take 7-10 days to appear in your account

Still Have Questions?

Our customer service team handles returns with the same precision as a perfect double play. Contact us at [email protected] – we typically respond within 24 hours.

Note: This policy may be updated periodically.