At Catcher Pro Gear, we’re committed to getting championship-level equipment into your hands quickly and ensuring your complete satisfaction. Whether you’re stepping up to the plate or guarding behind it, our shipping and returns policies are designed with players in mind.
Shipping Information
Order Processing
We swing for the fences when it comes to fast processing:
- Processing Time: 1-2 business days (excluding weekends and holidays)
- Tracking Information: Sent via email once your order ships
Shipping Options
Choose the delivery option that fits your game schedule:
1. Standard Shipping
- Carrier: DHL or FedEx
- Cost: $12.95 USD
- Delivery Time: 10-15 business days after shipment
- Best for: Players who need their gear quickly
2. Free Shipping
- Carrier: EMS
- Cost: Free on orders over $50 USD
- Delivery Time: 15-25 business days after shipment
- Best for: Budget-conscious players who can wait a little longer
Note: We ship worldwide except to certain Asian countries and remote areas. Delivery times may vary based on destination and customs processing.
Our Hassle-Free Returns Policy
Just like a reliable catcher, we’ve got your back. If your gear doesn’t meet your championship standards, our simple return process will have you back in the game quickly.
Key Return Information
- Return Window: 15 days from delivery date
- Condition: Items must be unused, in original packaging with all tags attached
- Non-Returnable: See list below
The Catcher Pro Gear Return Process
Our 4-step process is as smooth as a double play:
Step 1: Initiate Your Return
Email our customer service team at [email protected] within 15 days of receiving your order. Include:
- Your order number
- Item(s) you wish to return
- Reason for return
- Whether you prefer exchange or refund
Return Request Template:
Subject: Return Request – Order #[Your Order Number]
Body:
Dear Catcher Pro Gear Team,
I would like to request a return/exchange for my recent order (#[Order Number]).
Item(s) for return: [Product Name, Model, Size] Reason: [Please specify] Preference: [Refund / Exchange for (specify product if exchanging)] Please advise next steps.
Sincerely,
[Your Full Name] [Your Contact Information]
Step 2: Receive Return Authorization
Our team will respond within 24 hours with:
- Return authorization number
- Shipping instructions
- Prepaid return label (for defective items only)
Step 3: Ship Your Return
Package items securely in original packaging with all tags attached. Include the original packing slip or a copy of your order confirmation.
Ship to:
Catcher Pro Gear Returns
4770 Wilmar Farm Road
SAINT JOSEPH, US 64508
Step 4: Receive Your Refund or Exchange
Once we receive and inspect your return:
- Refunds: Processed within 3-5 business days to your original payment method (Visa, MasterCard, JCB, PayPal)
- Exchanges: Shipped via your original shipping method within 2 business days of approval
You’ll receive email confirmation when your refund is issued. Note that shipping fees are non-refundable unless the return is due to our error.
Non-Returnable Items
To protect all players’ safety and hygiene, we cannot accept returns on:
- Used baseball/softball equipment: Bats, gloves, catcher’s mitts
- Opened packages: Baseballs/softballs
- Apparel marked “Apparel Closeout”
- Custom or specially ordered items
Special Considerations
Defective Equipment
If you receive defective gear (like a cracked bat or flawed glove), contact us immediately at [email protected]. We’ll provide a prepaid return label and expedite your replacement.
International Returns
For customers outside the U.S.:
- Return shipping costs are the customer’s responsibility
- Mark the package as “Returned Goods” to avoid customs fees
- Refunds will be issued in USD and may take 7-10 days to appear in your account
Still Have Questions?
Our customer service team handles returns with the same precision as a perfect double play. Contact us at [email protected] – we typically respond within 24 hours.
Note: This policy may be updated periodically.