Term and Conditions

Welcome to Catcher Pro Gear! These Terms and Conditions govern your use of our website (www.catcherprogear.com) and all purchases made through our online store. By accessing our site and making purchases, you agree to comply with these terms. Please read them carefully.

1. Our Store

Catcher Pro Gear is a premier online retailer specializing in high-quality baseball and softball equipment, including bats, gloves, apparel, and accessories. We serve players at all levels who demand championship-level gear.

2. User Responsibilities

By using our website, you agree to:

• Provide accurate and complete information when creating an account or making purchases
• Use the website only for lawful purposes
• Not attempt to gain unauthorized access to our systems
• Not use our site to distribute malware or engage in fraudulent activities
• Comply with all applicable laws and regulations

3. Product Information

3.1 Product Descriptions

We strive to provide accurate descriptions, images, and specifications for all products. However, minor variations in color or design may occur. If you receive a product that significantly differs from its description, please contact our customer service immediately.

3.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice. If an item becomes unavailable after you place an order, we will notify you and either cancel that item from your order or offer a suitable alternative.

3.3 Product Use

Our baseball and softball equipment is designed for athletic use. Users assume all risks associated with proper use of sporting goods. Always follow manufacturer guidelines and use appropriate safety equipment.

4. Orders and Payments

4.1 Order Process

Placing an order on our website constitutes an offer to purchase. We reserve the right to accept or decline orders for any reason, including limitations on quantities available, inaccuracies in product information, or suspected fraud.

4.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your complete payment information on our servers.

4.3 Pricing

All prices are listed in USD and are subject to change without notice. We are not responsible for typographical errors in pricing. If an error is discovered after an order is placed, we will notify you and either cancel the order or give you the option to pay the correct price.

5. Shipping Policy

5.1 Processing Time

Orders are typically processed within 1-2 business days (excluding weekends and holidays). You will receive tracking information via email once your order ships.

5.2 Shipping Options

We offer two shipping methods:

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)
• Free Shipping: Free on orders over $50 via EMS (15-25 business days after shipment)

5.3 Shipping Areas

We ship worldwide except to certain Asian countries and remote areas. Delivery times may vary based on destination and customs processing.

6. Returns and Refunds

6.1 Return Policy

We offer a 15-day return policy from the date of delivery. To be eligible for return:

• Items must be unused and in original packaging with all tags attached
• You must initiate the return process within 15 days of receiving your order

6.2 Non-Returnable Items

The following items cannot be returned:

• Used baseball/softball equipment (bats, gloves, catcher’s mitts)
• Opened packages of baseballs/softballs
• Apparel marked “Apparel Closeout”
• Custom or specially ordered items

6.3 Return Process

To initiate a return:

1. Email [email protected] within 15 days with your order number, items to return, reason, and preference (refund/exchange)
2. Wait for return authorization and instructions
3. Ship items securely in original packaging to our return address
4. Receive your refund or exchange once we process the return

6.4 Refunds

Refunds are processed within 3-5 business days to your original payment method. Original shipping fees are non-refundable unless the return is due to our error.

7. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Catcher Pro Gear or its content suppliers and protected by international copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

8. Limitation of Liability

Catcher Pro Gear shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use or inability to use our products or services. Our total liability for any claim related to our website or products shall not exceed the amount you paid for the product in question.

9. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Missouri, without regard to its conflict of law provisions.

10. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of the site after changes constitutes acceptance of the new terms.

11. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

Email: [email protected]
Address: 4770 Wilmar Farm Road, SAINT JOSEPH, US 64508